.hd-shell{--hd-red:#c91f32;--hd-dark:#202936;--hd-muted:#728093;--hd-border:#e5eaf0;display:flex;min-height:100vh;background:#f5f7fb;color:#202936;font-family:inherit}.hd-shell *{box-sizing:border-box}.hd-sidebar{width:252px;min-width:252px;background:#202936;color:#fff;min-height:100vh;position:-webkit-sticky;position:sticky;top:0;height:100vh;padding:28px 16px 18px;z-index:30}.hd-brand,.hd-sidebar{display:flex;flex-direction:column}.hd-brand{padding:0 15px 34px;letter-spacing:1px}.hd-brand strong{color:#fff;font-size:25px;font-weight:850}.hd-brand span{color:#f17d89;font-size:11px;letter-spacing:3px;font-weight:700}.hd-side-label{color:#8490a2;font-size:10px;font-weight:800;letter-spacing:1.4px;padding:0 15px 12px}.hd-navigation{display:flex;flex-direction:column;gap:5px}.hd-navigation a,.hd-navigation button{display:flex;align-items:center;gap:13px;padding:13px 15px;border-radius:10px;border:0;background:transparent;color:#c4ccd8;text-decoration:none;font-size:14px;font-weight:600;text-align:left;cursor:pointer;width:100%}.hd-navigation a span,.hd-navigation button span{font-size:20px;width:23px;text-align:center}.hd-navigation a:hover,.hd-navigation button.active,.hd-navigation button:hover{background:#384352;color:#fff}.hd-navigation button.active{box-shadow:inset 3px 0 0 #ed4052}.hd-sidebar-bottom{margin-top:auto;padding:17px 5px 0;border-top:1px solid #3c4654;display:flex;align-items:center;gap:10px}.hd-avatar{width:37px;height:37px;border-radius:10px;background:#c91f32;color:white;display:grid;place-items:center;font-weight:800;flex-shrink:0}.hd-account{display:flex;flex-direction:column;min-width:0;flex:1 1}.hd-account strong{font-size:12px;color:#fff;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.hd-account small{color:#a2adbd;font-size:11px}.hd-logout{background:transparent;color:white;border:0;font-size:23px;padding:5px;cursor:pointer}.hd-main{flex:1 1;min-width:0;padding:32px;max-width:1700px;margin:0 auto}.hd-topbar{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:30px}.hd-eyebrow{font-size:10px;font-weight:800;letter-spacing:1.4px;color:#a0aaba;margin-bottom:7px}.hd-topbar h1{margin:0;font-size:27px;letter-spacing:-.7px;color:#202936}.hd-topbar p{color:#8390a0;margin:6px 0 0;font-size:13px}.hd-top-actions{display:flex;align-items:center;gap:15px}.hd-role{color:#758194;font-size:13px}.hd-primary{background:#c91f32;border:1px solid #c91f32;border-radius:9px;color:#fff;font-size:13px;font-weight:700;padding:12px 18px;cursor:pointer}.hd-primary:hover{background:#ad192b}.hd-primary:disabled{opacity:.55;cursor:not-allowed}.hd-outline{background:#fff;border:1px solid #dce2ea;color:#344154;border-radius:9px;font-size:13px;font-weight:650;padding:11px 16px;cursor:pointer}.hd-outline:hover{background:#f2f5f9}.hd-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:17px;gap:17px;margin-bottom:32px}.hd-stat{background:#fff;border:1px solid #e6eaf0;border-radius:14px;padding:22px;display:flex;flex-direction:column;box-shadow:0 4px 15px rgba(30,43,60,.035)}.hd-stat small{color:#788597;font-size:12px;font-weight:650}.hd-stat strong{color:#202936;font-size:34px;line-height:1.4;margin:7px 0}.hd-stat span{color:#a2acb9;font-size:11px}.hd-stat-open{border-top:3px solid #df9d30}.hd-stat-working{border-top:3px solid #428ad8}.hd-stat-resolved{border-top:3px solid #35a77a}.hd-section-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:18px}.hd-section-heading h2{font-size:19px;margin:0 0 6px;color:#202936}.hd-section-heading p{margin:0;color:#8390a0;font-size:13px}.hd-form-card,.hd-table-card{background:#fff;border:1px solid #e5eaf0;border-radius:14px;box-shadow:0 4px 15px rgba(30,43,60,.035);overflow:hidden}.hd-table-scroll{overflow-x:auto}.hd-table{width:100%;border-collapse:collapse;font-size:13px}.hd-table th{text-align:left;padding:17px;background:#fafbfc;color:#8894a4;font-size:10px;letter-spacing:.8px;white-space:nowrap;border-bottom:1px solid #e9edf2}.hd-table td{padding:17px;color:#526073;border-bottom:1px solid #eef1f5;vertical-align:middle}.hd-table tbody tr{cursor:pointer}.hd-table tbody tr:hover{background:#fff8f9}.hd-table td strong{color:#c91f32;margin-right:9px}.hd-ticket-title{color:#273447;font-weight:650}.hd-empty{text-align:center;padding:40px;color:#8995a5}.hd-status{display:inline-block;border-radius:20px;padding:6px 10px;font-size:11px;font-weight:750;white-space:nowrap;background:#eef1f5;color:#536073}.hd-status-OPEN{background:#fff2d9;color:#a36b0b}.hd-status-IN_PROGRESS{background:#e6f0ff;color:#2869bb}.hd-status-WAITING{background:#f0e9ff;color:#7952ad}.hd-status-RESOLVED{background:#e4f7ed;color:#228653}.hd-status-CLOSED{background:#edf0f3;color:#657080}.hd-filters{display:flex;gap:12px;margin-bottom:20px}.hd-filters input{flex:1 1}.hd-filters select{max-width:220px}.hd-shell input,.hd-shell select,.hd-shell textarea{border:1px solid #dce3ec;border-radius:9px;background:#fff;padding:12px;font:inherit;font-size:13px;color:#283548;outline:none}.hd-shell input:focus,.hd-shell select:focus,.hd-shell textarea:focus{border-color:#c91f32;box-shadow:0 0 0 3px rgba(201,31,50,.09)}.hd-form-card{padding:27px;max-width:800px}.hd-create-form{display:grid;grid-gap:20px;gap:20px}.hd-create-form label{display:grid;grid-gap:9px;gap:9px;font-size:13px;font-weight:650;color:#435167}.hd-form-actions{display:flex;justify-content:flex-end;gap:12px}.hd-error{background:#fff0f0;border:1px solid #f3c6c6;color:#a62222;border-radius:10px;padding:14px;margin-bottom:20px}.hd-menu-toggle,.hd-mobile-overlay{display:none}.hd-drawer-backdrop{position:fixed;inset:0;background:rgba(15,23,42,.48);border:0;border-radius:0;z-index:80;cursor:default}.hd-ticket-drawer{position:fixed;right:0;bottom:0;width:min(640px,100%);z-index:81;flex-direction:column;overflow-y:auto;box-shadow:-12px 0 45px rgba(0,0,0,.15)}.hd-drawer-top,.hd-ticket-drawer{top:0;background:#fff;display:flex}.hd-drawer-top{justify-content:space-between;align-items:center;padding:19px 25px;border-bottom:1px solid #e5eaf0;position:-webkit-sticky;position:sticky;z-index:2}.hd-drawer-top span{font-size:12px;font-weight:800;letter-spacing:1px;color:#66758a}.hd-drawer-top button{border:0;background:#f0f2f5;color:#536073;border-radius:9px;width:35px;height:35px;padding:0;cursor:pointer}.hd-drawer-info{padding:25px;border-bottom:1px solid #e9edf2}.hd-drawer-info h2{font-size:23px;line-height:1.3;margin:15px 0;color:#202936}.hd-ticket-meta{display:flex;flex-wrap:wrap;gap:8px 15px;font-size:12px;color:#8591a0}.hd-description{background:#f7f9fc;padding:15px;border-radius:10px;margin:19px 0 0;color:#465368;font-size:13px;line-height:1.7;white-space:pre-wrap;overflow-wrap:anywhere}.hd-ticket-controls{display:grid;grid-template-columns:1fr 1fr;grid-gap:15px;gap:15px;padding:20px 25px;border-bottom:1px solid #e9edf2}.hd-ticket-controls label{display:grid;grid-gap:8px;gap:8px;font-size:12px;font-weight:700;color:#59677b}.hd-conversation{padding:24px 25px 10px;flex:1 1}.hd-conversation h3{font-size:16px;color:#202936;margin:0 0 20px}.hd-conversation h3 span{color:#9ca7b6;font-weight:500}.hd-messages{display:flex;flex-direction:column;gap:14px}.hd-message{background:#f5f7fa;border:1px solid #e9edf2;border-radius:12px;padding:15px}.hd-message-head{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:6px;margin-bottom:10px}.hd-message-head strong{font-size:12px;color:#29364a}.hd-message-head small{font-size:11px;color:#929eac}.hd-message p{font-size:13px;line-height:1.6;margin:0;color:#4a576b;white-space:pre-wrap;overflow-wrap:anywhere}.hd-empty-messages{color:#9aa5b4;font-size:13px;text-align:center;padding:25px}.hd-reply{padding:18px 25px;border-top:1px solid #e9edf2;background:#fff;display:grid;grid-gap:12px;gap:12px;position:-webkit-sticky;position:sticky;bottom:0}.hd-reply textarea{resize:vertical;min-height:75px}.hd-reply button{justify-self:end}.hd-audit{padding:15px 25px 25px;border-top:1px solid #e9edf2;font-size:12px;color:#687588}.hd-audit summary{cursor:pointer;font-weight:700}.hd-audit p{line-height:1.6}.hd-loading{padding:45px 25px;color:#8591a0;text-align:center}@media (max-width:1100px){.hd-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.hd-main{padding:25px}}@media (max-width:760px){.hd-sidebar{position:fixed;left:0;top:0;bottom:0;transform:translateX(-100%);transition:transform .2s ease;z-index:101}.hd-sidebar-open{transform:translateX(0)}.hd-mobile-overlay{display:block;position:fixed;inset:0;background:rgba(0,0,0,.45);border:0;border-radius:0;z-index:100}.hd-menu-toggle{display:inline-flex;align-items:center;justify-content:center;background:#fff;color:#202936;border:1px solid #e5eaf0;border-radius:9px;width:40px;height:40px;padding:0;flex-shrink:0;cursor:pointer}.hd-main{padding:18px}.hd-topbar{align-items:flex-start;gap:12px}.hd-topbar h1{font-size:21px}.hd-top-actions{margin-left:auto}.hd-role{display:none}.hd-top-actions .hd-primary{padding:10px;font-size:11px}.hd-stats{gap:10px}.hd-stat{padding:15px}.hd-stat strong{font-size:27px}.hd-filters{flex-direction:column}.hd-filters select{max-width:none}.hd-ticket-controls{grid-template-columns:1fr}.hd-conversation,.hd-drawer-info{padding:18px}.hd-reply{padding:15px 18px}.hd-form-card{padding:18px}}@media (min-width:1400px){.hd-stats-sla{grid-template-columns:repeat(5,minmax(0,1fr))}.hd-stats-sla .hd-stat{padding:18px}.hd-stats-sla .hd-stat strong{font-size:30px}}